Cancellations of Prepaid Appointments:
For any online prepaid appointment, the customer can cancel his/her scheduled appointment without any charges till 1 hour before the appointment. In such cases, we will refund the amount paid for appointment subject to bank charges and other deductions by third parties.
Appointment cancellation has to be carried out by the customer through the Urosexology Disorders & Treatment Clinic app. We do not entertain cancelation requests through phone or email.
Occasionally, appointments may be canceled or postponed by the Third Party Service Provider (Doctor, Clinic, Hospital, Lab, etc.). Should this occur, we will attempt to contact and inform the customer and he/she may reschedule the appointment as per their convenience or visit Urosexology Disorders & Treatment Clinic web/app for re-booking.