Refund Policy

Upon receipt of a valid cancellation request, as mentioned in clause 1.1, we will initiate refund of customer’s advance payment. The advance amount may be refunded through IBFT or by reversing the processed transaction or into the Urosexology Disorders & Treatment Clinic wallet within Urosexology Disorders & Treatment Clinic app.

Typically, all refunds are processed within 14 (fourteen) working days from the date immediate refund is initiated at our end.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder’s issuing bank.

You will be provided with a refund reference number for further communication with your bank.

No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.

Under no circumstances, cash will be refunded against any cancellation.